Webshop

 

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Stores

 

 

NAKED Copenhagen - Paris Store

 

In Store Raffle – Terms & Conditions

 

 

To participate in the raffle on Jordan Brand x V.A.A. Air Jordan High OG "ALASKA", please follow the guidelines below:

 

·       Sign up is available in store only at our Copenhagen and Aarhus locations

·       Registration is open during store hours on Monday 30 March and Tuesday 31 March

·       You may only enter once per person

·       You may only sign up for pickup in the store where you register

 

Required information:

 

·       Full name

·       Email address

·       Preferred size

 

Winner selection:

 

·       Winners will be selected at random

·       All participants will be notified via email on Wednesday 1 April

 

If selected as a winner:

 

·       You must pick up your pair in person on Saturday 4 April between 10:00 – 11:00

·       Valid photo ID is required and must match your registration details

·       If you do not collect your pair within the given timeframe, your reservation will be forfeited

 

Additional information:

 

·       Size cannot be changed after selection

·       Standard return/exchange policy applies

 

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We aim to process all orders as quickly as possible. Please note, there may be processing delays during special releases, Christmas, and sales periods. 

• Selected products do not qualify for free shipping. In this case, it will be stated in the items' product description.
• We cannot deliver to FPO Box addresses.
• Orders outside the EU may be subject to Custom & VAT fees when the shipment reaches its destination. Please consult your local customs authorities with any inquiries.
• Delivery times are an estimate and should only be used as a guide.

 

 

Denmark

 

All shipments within Denmark have a delivery time of 1–3 business days.

 

Delivery Method	Shipping Cost
PostNord Service Point - orders above 799 DKK**	0 DKK
PostNord Service Point - orders equal or below 799 DKK**	29 DKK
PostNord Home Delivery	49 DKK
GLS Erhverv	35 DKK
GLS Service Point	35 DKK
GLS Home delivery	50 DKK

 

 

 

**If you choose delivery to a PostNord parcel locker, you must collect your parcel within 3 days of it being ready for collection. You can extend the collection period to 7 days free of charge in the PostNord app. This deadline applies only to parcel lockers; parcels delivered to a PostNord service point can be collected within 7 days.

If the parcel is not collected before the deadline, it will be returned to us. We do not automatically resend uncollected parcels or send them to the same parcel locker again. Please contact our customer service team if you still want your items.

Return shipping: When using our return label, the fee is 39 DKK for Denmark and 169 SEK for Sweden. The fee is deducted from your refund. See our Return Policy for details.

Europe

 

All shipments within Europe are shipped using UPS and DHL
The standard delivery time is 2-4 business days.
Express delivery time is 1-2 business days.
*Orders placed before 14:00 Monday to Friday will be shipped the same-day through express delivery

 

Country	Access point delivery	Home delivery	Free delivery above	Express delivery
Albania	N/A	35 EUR	N/A	N/A
Andorra	N/A	25 EUR	N/A	N/A
Austria	15 EUR	20 EUR	200 EUR	25 EUR
Belarus	N/A	35 EUR	N/A	N/A
Belgium	7 EUR	12 EUR	150 EUR	20 EUR
Bosnia and Herzegovina	N/A	35 EUR	N/A	N/A
Bulgaria	15 EUR	20 EUR	200 EUR	25 EUR
Croatia	15 EUR	20 EUR	200 EUR	25 EUR
Cyprus	N/A	25 EUR	N/A	N/A
Czech Rep.	15 EUR	20 EUR	200 EUR	25 EUR
Estonia	15 EUR	20 EUR	200 EUR	25 EUR
Faroe Island	N/A	40 EUR	N/A	N/A
Finland	8 EUR	12 EUR	200 EUR	20 EUR
France	3.90 EUR	10 EUR	150 EUR	20 EUR
Georgia	N/A	40 EUR	N/A	N/A
Germany	3.90 EUR	9 EUR	150 EUR	20 EUR
Greece	15 EUR	20 EUR	200 EUR	25 EUR
Guernsey	N/A	25 EUR	N/A	N/A
Hungary	15 EUR	20 EUR	200 EUR	25 EUR
Iceland	N/A	25 EUR	N/A	N/A
Ireland	15 EUR	20 EUR	200 EUR	25 EUR
Italy	8 EUR	12 EUR	200 EUR	25 EUR
Jersey	N/A	25 EUR	N/A	N/A
Latvia	N/A	15 EUR	200 EUR	25 EUR
Liechtenstein	N/A	25 EUR	N/A	N/A
Lithuania	N/A	15 EUR	200 EUR	25 EUR
Luxembourg	7 EUR	12 EUR	200 EUR	20 EUR
Malta	N/A	25 EUR	N/A	N/A
Marcedonia	N/A	35 EUR	N/A	N/A
Monaco	12 EUR	20 EUR	200 EUR	20 EUR
Netherlands	3.90 EUR	10 EUR	150 EUR	20 EUR
Norway	N/A	15 EUR	200 EUR	25 EUR
Poland	7 EUR	10 EUR	150 EUR	25 EUR
Portugal	15 EUR	20 EUR	200 EUR	25 EUR
Romania	15 EUR	20 EUR	200 EUR	25 EUR
San Marino	N/A	25 EUR	N/A	N/A
Serbia	N/A	35 EUR	N/A	N/A
Slovakia	15 EUR	20 EUR	200 EUR	25 EUR
Slovenia	15 EUR	20 EUR	200 EUR	25 EUR
Spain	8 EUR	12 EUR	200 EUR	25 EUR
Sweden	49 SEK	130 SEK	999 SEK	215 SEK
Switzerland	N/A	15 EUR	200 EUR	25 EUR
Turkey	N/A	35 EUR	N/A	N/A
United Kingdom	N/A	100 EUR**	N/A	N/A
Ukraine	N/A	35 EUR	N/A	N/A

 

 

**Due to the UK's exit from the EU, effective January 1st, 2021, there are new rules surrounding shipments. All orders from NAKED Copenhagen to the UK will be DDP (Delivery Duty Paid), meaning you as a consumer will not incur any additional fees, taxes, or duties when receiving your shipment.

 

Pickup In-store - France

NAKED Copenhagen offers free shipping for orders delivered to a NAKED Copenhagen store in France when selecting the Pickup In-store shipping method at checkout.

The standard delivery time is 2-4 business days.

Asia/Australia/New Zealand

 

All orders are shipped using DHL Express shipping.
Delivery time is 3-5 business days.
Shipping costs for orders containing more than 10 products will be calculated at checkout.

 

Pairs	Price
1 pair	25 EUR
2 pairs	30 EUR
3 pairs	40 EUR
4 pairs	50 EUR
5-6 pairs	75 EUR
7-8 pairs	100 EUR
9-10 pairs	120 EUR

USA/Canada/Mexico

 

All orders are shipped using DHL Express shipping.
Delivery time is 3-5 business days.

Shipping costs for orders containing more than 10 products will be calculated at checkout.

 

Pairs	Price
1 pair	38 USD
2 pairs	45 USD
3 pairs	60 USD
4 pairs	70 USD
5 pairs	80 USD
6 pairs	90 USD
7-8 pairs	110 USD
9-10 pairs	110 USD

 

 

 

Worldwide

 

All orders are shipped using DHL Express shipping.
Delivery time is 3-5 business days.

 

Country	Standard delivery
Argentina	40 EUR
Barbados	40 EUR
Brazil	40 EUR
Chile	40 EUR
Egypt	40 EUR
Greenland	40 EUR
Guam	40 EUR
Qatar	40 EUR
Kuwait	40 EUR
Saudi Arabia	40 EUR
South Africa	40 EUR

Denmark: Returns using our return label cost 39 DKK. The fee is deducted from your refund. Orders placed before the updated terms retain their original return conditions.

 

If you would like to return any of the items you have received, we offer a 30-day return policy, valid from the day you receive your order. Please complete the return form included with your order or download it here, and enclose it with your return shipment.

 

To register a return, please use our Return Portal. You will receive a return label or QR code along with instructions on how to return your parcel.

 

Orders placed online can be returned either through our online return process or in our physical stores in Aarhus or Copenhagen.

 

Online orders placed in currencies other than DKK cannot be returned in our Danish retail stores. These orders must be returned through our online return process.

 

Please note that online orders cannot be exchanged or returned in our Paris store, unless they are Click & Collect orders.

 

Returns have a processing time of up to 20 days from the day we receive the package, but we strive to process your return as quickly as possible. There may be processing delays during major releases, Christmas and sale periods.

 

All returned items must be in the same condition as when received, with original tags and packaging intact. Handling beyond what is necessary to inspect the product may result in a deduction for diminished value in accordance with applicable law.

 

Parcels that are refused or not collected at a pickup point and are returned to NAKED Copenhagen may be subject to return shipping costs in accordance with applicable law and the terms applicable to the order.

 

 

Shoe Box

 

The original shoe box is an important part of the product and has value for many customers. If you are returning or exchanging a product, please take extra care to ensure that the shoe box is not damaged.

 

Damage to the shoe box may result in a deduction for diminished value in accordance with applicable law.

 

Once we receive your return, it will be processed. You will receive an email confirmation, and your refund will be issued to the original payment method.

 

For full returns within the statutory withdrawal period, the original standard delivery cost will also be refunded. Additional costs for upgraded delivery methods are non-refundable. For partial returns or returns made under our extended 30-day return policy, our additional return terms apply.

 

For orders shipped outside the European Union, original shipping costs are non-refundable, unless the return is due to a defective item or an error on our part, or otherwise required by applicable law.

 

 

Returns Within Denmark

 

NAKED Copenhagen offers returns through our Return Portal.

 

To register your return, please use our Return Portal. Once registered, you will receive a return label or QR code along with instructions on how to send your parcel back to us.

 

When using our return label, a return shipping fee of 39 DKK applies. This amount will automatically be deducted from your refund once your return has been processed.

 

Alternatively, you may arrange and pay for return shipping yourself.

 

For approved claims involving defective products or incorrect deliveries, NAKED Copenhagen covers the necessary return shipping costs.

 

 

Returns Within Sweden

 

Customers in Sweden can register their returns through our Return Portal and receive a return label or QR code.

 

When using our return label, a return shipping fee of 169 SEK applies. This amount will automatically be deducted from your refund once your return has been processed.

 

Alternatively, you may arrange and pay for return shipping yourself.

 

For approved claims involving defective products or incorrect deliveries, NAKED Copenhagen covers the necessary return shipping costs.

 

 

Returns Outside Denmark and Sweden

 

For returns from countries other than Denmark and Sweden, customers are generally responsible for arranging and paying for return shipping, unless otherwise stated in our Return Portal or required by applicable law.

 

 

Return Address and Instructions

 

Please complete the return form included with your shipment and enclose it in your return parcel.

 

We recommend requesting a receipt or proof of postage when dropping off your parcel.

 

If you arrange return shipping yourself, please send your return to:

NAKED ApS
Hammerholmen 9V
2650 Hvidovre
Denmark
Att: RETURNS

 

Please note that we do not collect returns delivered to parcel lockers or pickup points.

 

This return policy applies to online purchases only and does not apply to purchases made in-store.

 

 

Click & Collect Returns – France

 

Click & Collect orders may be returned either online or in-store. The same return conditions and procedures outlined above apply, including the 30-day return period.

 

Please note

 

This return policy applies to online purchases only and does not apply to purchases made in-store.

 

In-store Exchanges

 

Orders placed online can be returned or exchanged in our physical stores located in Aarhus and Copenhagen. Please note that online orders cannot be exchanged or returned in our Paris store. 

 

Products purchased in one of our locations may be exchanged or returned in-store within 14 days, with the original receipt. Products bought in-store can not be returned or exchanged through the webshop. In case of claims, make sure to bring the original reciept.

 

If your purchase is defective or becomes defective, you may be entitled to a claim within two years from the date of purchase.

 

If you purchased your order online, please contact us at [email protected] with “Claims” in the subject line.

 

Make sure to include your order number, a description of the defect, and pictures clearly showing both the product and the defect.

 

If you purchased your item in one of our stores, please visit the store and bring the item with you so they can assist you with your claim.

 

Should you receive damaged goods following the delivery of the product(s), please inform our customer service immediately (within 14 days) to ensure that we can process your claim on time.

We will contact you after we have processed the claim, which can take up to 20 days.

Shopping

How do I change the currency?

The currency of your purchase is controlled by the country your order will be delivered. Scroll down to the bottom to select your country and currency in DKK, EUR, or USD.

 

I want to buy a certain item, but you don't have it in my size. Will you get this item again?

Unfortunately, if the product or size isn't listed on our website, it's sold out. We are constantly receiving new products, so make sure to check back in to see. You can also use the "In-store availability" feature on any product to see if it is available in your size at one of our three Danish locations.

 

How do I know if this shoe will fit?

All products have a size guide, which you can find under the product description.

 

Can I reserve a pair of shoes that will be releasing?

Unfortunately, we do not take pre-orders or reservations for any of our products.

 

 

Orders

I wrote the wrong shipping address on my order. How can I fix it?
Unfortunately, we cannot make changes to any order. Please cancel your original order and place a new one. To cancel your order, send us an email at [email protected].

 

I placed an order but haven't received any confirmation.
Please make sure you have entered your email address correctly and make sure to check your junk mail. If it's still nowhere to be found, send us an email at [email protected] to double-check your order has been successful.

 

Can I make a change to my order?

If you'd like to make changes to your order, you need to cancel the original and place a new one. To cancel your original order, send us an email at [email protected].

 

Can I cancel my order?

It is only possible to cancel an order if it hasn't been processed. Please call our customer service at +45 3315 8380.

 

Why haven't I received a tracking number?

Once your order is processed and shipped, you will receive your tracking information.

 

Why am I being charged import taxes?

Import taxes are charged by your local tax authorities and are the responsibility of you, the buyer. All orders shipped to countries outside the EU are charged without 25% Danish VAT to accommodate for any additional charges you may encounter.

 

Where is my package?

Please contact the shipping carrier with the tracking number you received on your shipping confirmation.

 

I have received my package, and there is a mistake, what should I do?

Please send us an email at [email protected], and we will correct any errors.

 

I didn't receive my entire order. What should I do?

Please send us an email at [email protected], and we will correct any errors.

 

Returns

How do I return an item?

What does return shipping cost?
Using our return label costs 39 DKK for Denmark or 169 SEK for Sweden. The fee is deducted from your refund. For orders placed before the change, the original return terms apply.

To return an item, please register your return through our Return Portal, where you will be guided through the return process step by step.

Once your return has been registered, you will receive a return label or QR code to use when sending your parcel back to us.

Please also complete the return form that was included in your original shipment and place it inside the return parcel. This helps us process your return as quickly as possible.

If your return concerns a damaged item, a wrong product received, or another issue requiring assistance, please contact our Customer Service team at [email protected], and they will guide you through the process.

See our RETURNS section for detailed instructions.

 

How do I make an exchange?

We no longer offer online exchanges.
Please return your item for a refund and place a new order.

Online purchases can still be exchanged in-store at our locations in Aarhus and Copenhagen.

 

Why haven't I received the refund for my return?

Refunds will automatically be issued via the original payment method once your return has been processed.

In most cases, you will receive the refund within seven days, but for some types of credit cards it can take up to 30 days before the funds are cleared into your account.

Please contact your bank regarding the release of the funds.

 

How long is the processing time for returns?

Returns have a processing time of 1–3 business days from the time we receive the package.

 

Claims

What should i do if my package has been damaged during delivery?

If you receive a package that has been damaged while in transit, please contact us at [email protected] within ten days of receipt so we can assist you with your claim.

·       The NAKED Copenhagen Digital Gift Card is only accepted on the www.nakedcph.com website and not in our physical stores located in Copenhagen, Aarhus, Paris.

·       The NAKED Copenhagen Digital Gift Card is considered to be a means of payment. It is not personalised and can be used with other method of payment accepted by our online website www.nakedcph.com

·       The amount of the NAKED Copenhagen Digital Gift Card can be chosen with these specific amount: 100 DKK, 200 DKK, 300 DKK, 400 DKK, 500 DKK, 600 DKK, 700 DKK, 800 DKK, 900 DKK, 1000 DKK, 1500 DKK, 2000 DKK, 2500 DKK, 3000 DKK.

·       The NAKED Copenhagen Digital Gift Card can be used on one or more occasions.

·       The balance of the NAKED Copenhagen Digital Gift Card can be checked on the website or email that was provided with the 16 digit code.

·       The NAKED Copenhagen Digital Gift Card is valid for 3 year from the date of activation.

·       The NAKED Copenhagen Digital Gift Card is neither exchangeable nor refundable.

·       All items available for sale on the website www.nakedcph.com can be purchased using a NAKED Copenhagen Digital Gift Card, except another Digital Gift Card.

 

• Return of Click & Collect Web Orders - France 

 

• In-store return of a Click & Collect web orders - France

 

 

 

 

 

 

 

 

 

Introduction, questions regarding cookie and privacy policy and complaints
At nakedcph.com we ensure that your privacy is protected when using our services, meaning that all customer information provided to NAKED Copenhagen is treated as confidential.

 

This cookie- and privacy policy describes how NAKED Copenhagen collects and uses your personal information when using our services at nakedcph.com, including the personal data we collect when you visit the website.

 

If you have any questions concerning this policy, complaints, or comments about the processing of your data, please feel free to contact [email protected].

 

You can file a complaint to the Danish Data Protection Agency regarding NAKED Copenhagen's processing of your data. The contact information of the Danish Data Protection Agency is:

 

Danish Data Protection Agency (in Danish Datatilsynet)
Borgergade 28, 5
1300, København K
Telephone number: +45 33 19 32 00
Email address: [email protected]
Website: www.datatilsynet.dk

 

Please stay updated on any changes to this policy by visiting our page.

 

 

Collection of your personal data
NAKED Copenhagen collects your personal information when:

 

• you accept the use of cookies on the website as described further below
• you create an account on our website
• you submit an order without creating an account, and
• you otherwise are in contact with NAKED Copenhagen, for instance, via email correspondence

 

 

Categories of personal data processed about you
In connection with the above mentioned, we process the following personal data about you:

 

When visiting the website
Your IP address, information about your computer's chosen operating system, your mobile device, chosen internet browser, and your online activities on the website.

 

When you create an account or submit an order
• Ordinary personal data: your contact information, including your name, date of birth, email address, telephone number, postal address, bank and payment information, information on your orders, returns and delivery of the goods purchased, etc.

 

• Special categories of personal data ("sensitive personal data" ): NAKED Copenhagen does not process sensitive personal data about you.

 

When subscribing to our newsletter, we process your email address only to send you newsletters.

 

 

The purpose of processing personal data about you
NAKED Copenhagen processes your data for the following purposes:

 

• To create and manage your NAKED Copenhagen account
• To process your orders and returns
• To contact you in the event of problems with your order or delivery
• To send newsletters (if subscribed)
• To save your cart and send a reminder on incompleted purchases (if you are logged into your account)
• To notify raffle winners (if you have participated)
• To analyze and create statistics, to improve your shopping experience better
• To prevent fraud or misuse of our services
• To respond to email inquiries

 

 

The legal basis for the processing of your personal data
NAKED Copenhagen uses your ordinary personal data to fulfill an agreement or pursue a legitimate interest, except where said interest doesn't benefit your interests or fundamental rights and freedoms. Legitimate purposes include improvements to the website, our services, examinations concerning your inquiry, etc.

 

 

Recipients of your personal data
Certain recipients process personal data on behalf of NAKED Copenhagen. Such data processors may only process your data per the instructions given by NAKED Copenhagen. These data processors are not allowed to process your data for their purposes. The extent to which NAKED Copenhagen discloses or transfers your data to third parties will only occur following applicable data protection legislation. Hence, the chance of us requiring your prior consent.

 

 

Transfer of your personal data to third-party countries (outside of EU/EEA)
NAKED Copenhagen does not transfer your data to third-party countries outside of the EU/EEA.

 

 

Storage of your personal data
NAKED Copenhagen processes your data for as long as necessary, including while we process your inquiry. Further storage can take place if it is deemed necessary for purposes of documentation.

 

We store the information about online behavior collected through cookies for 30 days.

 

In some cases, we may store the data longer if necessary to comply with statutory requirements or safeguard NAKED Copenhagen's legal interests.

 

 

The use of cookies on the website

When visiting the website, you accept that NAKED Copenhagen uses cookies to improve your website customer experience.

 

The definition of a cookie
A cookie is a text file that is placed on your hard disk by a webpage server. Cookies contain information that a web server can later read on the domain that issued the specific cookie to you; i.e., the website remembers you, next time you visit it. Cookies are not used to run programs or send viruses to your computer.

 

The purposes of the use of cookies
The primary purpose of cookies is so settings and other information can be stored on your computer. Therefore saving you time by not having to submit the same info every time you visit a website.

 

The information we collect through cookies includes (among other things) the number of clicks you make, items you put into your shopping cart, repeat visits, and determining whether you came to the site from a particular link or advertisement banner.

 

We use cookies to improve individuals customer user experience. Cookies are also used for site functionalities, site analytics, customer preferences (language, account, and location), targeting, and advertising, to deliver relevant and personalized ads.

 

Google Analytics
Through Google Analytics, we use cookies to track statistics about the use of the website. For example, we get information about your browser of choice, the pages most visited, and how long visitors stay on our website.

 

Google collects these statistics and inserts a file on your computer on behalf of NAKED Copenhagen. We use this information to improve your user experience on the website continuously.

 

Removal of cookies
If you don't want NAKED Copenhagen to collect and store the above-mentioned personal data, you can delete cookies in the settings from your internet browser. However, please note that rejecting cookies is different depending on which internet browser you are using. Select your internet browser below and then read how to delete cookies from your computer.

 

• How to delete and block cookies with Firefox
• How to delete and block cookies with Chrome
• How to delete and block cookies with Internet Explorer 7, 8, and 9.

 

 

Your rights as a data subject
NAKED Copenhagen has implemented the appropriate technical and organizational measures to protect your data and ensure your rights as a data subject.

 

As a data subject, you have the right to access the personal data NAKED Copenhagen processes about you. You also have the right to rectification, erasure ("right to be forgotten"), or restrict the personal information NAKED Copenhagen can access. You also have the right to object to the processing of your data.

 

Under specific circumstances, you have the right to data portability, meaning processing is based on consent or contract and is carried out by automated means. You also have the right to receive your data in a structured, commonly used, and machine-readable format when technically possible. You have the right to transmit this personal data to a third party without hindrance from NAKED Copenhagen.

 

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you. The above does not apply if automated decision-making and profiling are necessary for entering into, or the performance of, a contract between you and NAKED Copenhagen.

 

If your data is processed based on your consent, you may withdraw your consent at any time. Please note that this does not affect NAKED Copenhagen's processing of your data before the withdrawal of consent.

 

The Danish Data Protection Agency has issued a guideline on the data subjects' rights. If you want to read more about your rights, please click here (rules in Danish).

 

 

Changes to this policy
This policy is updated regularly when necessary changes occur in the applicable law. The policy will always include information on the effective date of the most recent version. If changes to the policy are regarded as material and significant, you will be expressly informed, for instance, on the NAKED Copenhagen website.

 

 

The effective date of the recent update of this policy
July 10th, 2018

 

 

Consent text to the use of cookies
Nakedcph.com uses cookies for traffic measurement, optimization of page content, and targeted marketing to your needs. By providing us with your consent, you have agreed to use the cookies for these purposes. You can read more about the cookies, including how to remove them, in our policy.

 

 

Consent to SMS Marketing
By submitting to SMS marketing on our website, you consent to receive informational and/or marketing texts from NAKED Copenhagen including texts sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link.