Terms & Conditions
1. Company information
Slagtehusgade 36, 1.
Email: [email protected]
2. Age restrictions
Parental or guardian consent is required for customers under the age of 18.
3. Order summary
When you place an order at Nakedcph.com, you will receive an automatically generated email confirming the receival of your order. This email is only a confirmation of receipt of your order and cannot be treated as a legally binding order confirmation. At this point, Nakedcph.com still reserves the right to cancel the order if there is an error in pricing or the product is out of stock. In the event, we are unable to deliver your order, we will contact you right away to cancel your order.
4. Prices and payments
If you are shopping from within EU, all prices are displayed including 25% VAT. Product prices do not include shipping charges.
Outside of EU – VAT exempt purchases
If you are shopping outside of EU, prices are displayed and charged without VAT. Product prices do not include shipping charges.
Purchases outside of the EU may be subject to import charges and taxes. Naked accepts no responsibility for these charges. Please check with your local customs office before ordering if you are unsure as to whether this may apply to your country
Nakedcph.com currently accepts payment through Dankort, VISA, VISA Electron, Mastercard, Maestro, and Paypal. Your purchase total is first charged when your order has been processed and shipped. Nakedcph.com shows prices in the following currencies: Danish Kroner (DKK), Euro (EUR), and U.S. Dollar (USD).
In the event that your payment is flagged as a potential fraud or risk, Nakedcph.com may request personal information to legitimize your order and payment. Any information provided by you for the verification process will be used for this purpose only and deleted immediately. If we do not receive the requested documentation within 24 Hours, your order may be cancelled upon discretion.
We offer different shipping methods which are further specified in our customer care shipping section as well as in checkout.
Shipping of orders may take up to 7 business days, but we strive to ship all orders within 24 hours during usual business days.
Please note that delivery times are estimated and provided only as a guideline and are valid from the date of dispatch from our warehouse.
The estimated delivery times do not consider any possible delays caused by payment authorization and/or stock availability.
6. Returns and refunds
If you would like to return any of the items that you have received, we offer a 30-day return policy, valid from the day you receive your order. Please complete the return form that was included in your order or download it here, and enclose it with your return shipment to us.
(Returns made without a return form or an incomplete return form will not be accepted for return.)
Returns have a processing time of 1-3 business days from the day we receive the package.
Exchanges have a processing time of 1-3 business days from the day we receive the package.
All items returned must be unworn, unused, in the same condition as when received, and must have all tags, including original packaging materials.
Specifically, for customers outside of the EU
If Naked as a result of your cancellation and the return of products are subjected to customs, duties, taxes fees or similar, we reserve the right to withdraw these specific amounts from the total amount before we refund you the amount.
The original shoe box is a very important part of the product you have received and has value for many customers. If you are returning or exchanging the product, please take extra care to ensure that it isn’t damaged in any way as we will not accept a return if the shoe box is damaged.
Once we receive your return and the above conditions are met, the return will be processed. You will receive an email and the funds will be refunded to you in the same way as payment was made. For Danish customers, you will be refunded the total purchase price excluding shipping. For customers outside of Denmark, your refund will be issued for the total purchase price excluding shipping.
Returns outside Denmark
All returns outside Denmark, including shipping costs and arrangements, are the customer's responsibility.
Free returns within Denmark
Nakedcph offers free returns on all Danish orders. Use the pre-paid return label that was included in your shipment.
We suggest that you request a receipt (indleveringsbevis) when you drop off the package as proof of delivery to Post Nord.
Please send all returns to the following address:
Please note that we do not pick up returns that are delivered to access or pick up points.
Nakedcph does not receive returns in stores on webshop orders.
This return policy applies to online purchases only and does not apply to purchases made in-store.
All products bought from Nakedcph.com have a 2-year manufacturing warranty. Please send an email to our customer service at [email protected] with “Claims” as the subject. In your email, please include your order number, description of the defect, and pictures showing the product and the defect.
We would like to inform you, should you receive damaged goods, following the delivery of the product / products, please inform our Customer Service immediately (within 14 Days) to ensure that we are able to process your claim on time.
We will contact you after we have processed the claim, which can go up to 14 days.
Our merchandise is intended for retail customers only. You shall not use the site to purchase products for re-sale or export. If we suspect that you intend to resell our merchandise, we reserve the right to cancel your order without any notice.
At Nakedcph.com we ensure that your privacy is protected when using our services, which means that all customer information provided to NAKED is treated as confidential.
If you have any questions in relation to this Policy, complaints, or comments about the processing of your personal data in general, please contact [email protected]
You can file a complaint to the Danish Data Protection Agency regarding Naked's processing of your personal data. The contact information of the Danish Data Protection Agency is:
Danish Data Protection Agency (in Danish Datatilsynet)
Borgergade 28, 5
1300, København K
Telephone number: +45 33 19 32 00
Email address: [email protected]
Please stay updated on any changes to this Policy by visiting our page.
Collection of your personal data
NAKED collects your personal data when:
• when you create an account on our Website,
• when you submit an order without creating an account, and
• when you otherwise are in contact with NAKED, for instance, via e-mail correspondence.
Categories of personal data processed about you
In connection with the above mentioned we process the following personal data about you:
When visiting the Website
• Your IP-address, information about the chosen operating system on your computer, your mobile device, chosen internet browser and your online activities on the Website.
When you create an account and/or submit an order
• Ordinary personal data: your contact information, including your name, date of birth, e-mail address, telephone number, your postal address, bank and payment information, information on your orders, returns and delivery of the goods purchased, etc.
• Special categories of personal data ("sensitive personal data"): NAKED does not process sensitive personal data about you.
If you subscribe to our newsletter, we process your e-mail address to send you our newsletter.
The purpose of processing personal data about you
NAKED processes your personal data for the following purposes:
• To create and manage your Naked account
• To process your orders and returns • To contact you in the event of any problems with your order or delivery • To send newsletters (if you have subscribed)
• To save your cart and send reminder on uncompleted carts (if you have account and has logged in)
• To notify the winners of raffles, which are arranged online (if you have participated)
• To analyze and create statistics, in order to make your shopping experience better
• To prevent fraud or misuse of our services
• To respond to e-mail inquiries
The legal basis for the processing of your personal data
NAKED processes your ordinary personal data about you in order to fulfill an agreement with you or to pursue a legitimate interest, except where such interest is regarded to be overridden by your interests or fundamental rights and freedoms. Legitimate interests for NAKED can be when the purpose is improvements to the Website, our services, examinations in relation to your inquiry, etc.
Recipients of your personal data
Certain recipients process personal data on behalf of NAKED. Such data processors may only process your personal data in accordance with the instructions given by NAKED; i.e. these data processors are not allowed to process your personal data for their own purposes. To the extent NAKED discloses or transfers your personal data to third parties, such disclosure or transfer will only take place if it is in accordance with applicable data protection legislation. Hence, this might require your prior consent.
Transfer of your personal data to a third country (outside of EU/EEA)
NAKED does not transfer your personal data to third-countries outside of EU/EEA.
Storage of your personal data
NAKED processes your personal data for as long as it is necessary, including while we process your inquiry. Further storage can take place if it is deemed necessary for purposes of documentation. Information about your online behavior collected through cookies will be stored in a period of 30 days.
In some cases, we may store the data longer if necessary to comply with statutory requirements or to safeguard NAKED’s legal interests.
The definition of a cookie
A cookie is a text file that is placed on your hard disk by a webpage server. Cookies contain information that can later be read by a web server on the domain that issued the specific cookie to you; i.e. the Website remembers you, next time you visit it. Cookies cannot be used to run programs or send viruses to your computer.
The information we collect by the use of the cookies is among other things the number of clicks you have made through the Website, keep track of the items you put into your shopping cart, if you have visited the Website previously, and to help us determine whether you came to the Website form a particular link or advertisement banner.
Removal of cookies
If you do not wish NAKED to collect and store the above-mentioned personal data about you, you can delete cookies in the settings from your internet browser. Note, however, that the method of rejecting cookies is different depending on which internet browser you are using. Select your internet browser below and then read how to delete cookies from your computer.
• How to delete and block cookies with Firefox
• How to delete and block cookies with Chrome
• How to delete and block cookies with Internet Explorer 7, 8 and 9.
Your rights as a data subject
NAKED has considered and implemented appropriate technical and organizational technical measures in order to protect your personal data and ensure your rights as a data subject.
As a data subject, you have the right of access to the personal data NAKED processes about you. Further, you have the right to rectification, erasure (the "right to be forgotten") or restriction of the personal data NAKED processes about you. You also have the right to object to the processing of your personal data.
Under specific circumstances, you have the right to data portability. Where processing is based on a consent or a contract with you and the processing is carried out by automated means, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format if technically possible, you have the right to transmit this personal data to a third party without hindrance from NAKED.
As a general rule, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if among other things automated decision-making and profiling is necessary for entering into, or performance of, a contract between you and NAKED.
If processing of your personal data is based on your consent, you may withdraw your consent at any time. Please note that this does not affect NAKED's processing of your personal data prior to the withdrawal of your consent.
The Danish Data Protection Agency has issued a guideline on the data subjects' rights. If you want to read more about your rights, please click here. Please note that the guideline is in Danish.
Changes to this Policy
This Policy will be updated on a regular basis and when necessary due to changes in applicable law. The Policy will always include information on the effective date of the most recent version. To the extent, the changes of the Policy are regarded as material and significant, you will be expressly informed hereof, for instance, on NAKED's website.
The effective date of the recent update of this Policy
July 10th, 2018