If you would like to return any of the items that you have received, we offer a 30-day return policy, valid from the day you receive your order. Please complete the return form that was included in your order or download it here, and enclose it with your return shipment to us.
(Returns made without a return form or an incomplete return form will not be accepted for return.)
Returns have a processing time 1-3 business days from the day we receive the package. There may be processing delays during big releases, Christmas and sale periods.
All items returned must be unworn, unused, in the same condition as when received, and must have all tags, including original packaging materials.
Specifically, for customers outside of the EU
If Naked as a result of your cancellation and the return of products are subjected to customs, duties, taxes fees or similar, we reserve the right to withdraw these specific amounts from the total amount before we refund you the amount.
The original shoe box is a very important part of the product you have received and has value for many customers. If you are returning or exchanging the product, please take extra care to ensure that it isn’t damaged in any way as we will not accept a return if the shoe box is damaged.
Once we receive your return and the above conditions are met, the return will be processed. You will receive an email and the funds will be refunded to you in the same way as payment was made. Your refund will be issued for the total purchase price excluding shipping.
Returns outside Denmark
All returns outside Denmark, including shipping costs and arrangements, are the customer's responsibility.
Free returns within Denmark
Nakedcph offers free returns on all Danish orders. Just use the pre-paid return label that was included in your shipment.
We suggest that you request a receipt (indleveringsbevis) when you drop off the package as proof of delivery to Post Nord.
Please send all returns to the following address:
Please note that we do not pick up returns that are delivered to access or pick up points.
This return policy applies to online purchases only and does not apply to purchases made in-store
Nakedcph does not receive returns from webshop orders in stores.
Products purchased in our stores may be exchanged or returned in-store within 14 days, with the original receipt. Products bourght in-store can not be returned or exhanged through the webshop. In case of claims, the original receipt must be brought.