FAQ'S

Shopping

How do I change the currency?
The currency your purchase is made in is controlled by the country your order will be delivered to. At the bottom of the page, you can choose your country and the currency will be changed between DKK, EUR, or USD depending on the country.

I want to buy a certain item, but you don’t have it in my size. Will you get this item again?
Unfortunately, if the product or size isn’t listed on our website it is sold out. We are always receiving new products and it will be put on the website as soon as we receive it. You can also send us an email at [email protected] with the article number and size you are looking for and we can check if it’s available in one of our stores in Copenhagen or Aarhus.

How do I know if this shoe will fit?
All products have their own size guide, which you can find under the product description. We also include a note called Size and Fit where we will describe the fit of the shoe.

Can I reserve a pair of shoes that will be releasing?
Unfortunately, we do not make pre-orders or reservations for any of our products.

Orders

I wrote the wrong shipping address on my order, how should I change it?
Unfortunately, we cannot make changes to any order. Please cancel your original order and place a new one. To cancel your order, please send us an email to [email protected]

I placed an order but I haven’t received an order confirmation.
Please check that you entered your email address correctly and also look in your Junk Mail. If you still haven’t received it, please send us an email at [email protected] so we can be sure your order went through properly.

The order I placed is a gift, what is the return policy?
Please send us an email to [email protected] with your order ID nr. and the date you will be giving the gift, so we can extend your return policy.

Can I make a change to my order?
If you would like to change something on your order, you will need to cancel your original order and place a new one. To cancel your order, please send us an email to [email protected]

Can I cancel my order?
If we have not processed your order, then it is possible to cancel it. Please send us an email to [email protected]

Why haven’t I received a tracking number?
Once your order is processed and shipped you will receive your tracking information for your order.

Why am I being charged import taxes?
Import taxes are charged by your local tax authorities and are the responsibility of you, the buyer. All orders shipped to countries outside the EU are charged without 25% Danish VAT, to accommodate for these additional charges you may encounter. 

Where is my package?
Please contact the shipping carrier with your tracking number you received on your shipping confirmation.

I have received my package and there is a mistake in my order, what should I do?
Please send us an email to [email protected] and we will fix it.

I didn’t receive my entire order, what should I do?
Please send us an email to [email protected] and we will fix it.

Returns

How do I return an item?
Please see the RETURNS section with detailed instructions for making a return.

How do I make an exchange?
Please see the EXCHANGES section with detailed instructions for making an exchange.

Can I return my order in one of your stores?
Nakedcph does not receive returns in stores on webshop orders.

Can I make an exchange in one of your stores?
No, unfortunately not. Please look in our exchange section for more information.

Why haven’t I received the refund for my return?
Once we process your return, the refund will automatically be issued back to you in the same way that the payment was made. In most cases, you will receive the refund within 7 days, but for some types of credit cards, there can go up to 30 days before the money is cleared onto your account. Please contact your bank in regards to releasing the funds.

How long is the processing time for returns and exchanges?
Returns have a processing time of 1-3 business days from the time we recieve the package.
Exchanges have a processing time of 1-3 business days from the time we recieve the package.

Claims

What should i do if my package has been damaged under delivery?
If you receive a package that has been damaged while in transit, please contact us at [email protected] within 10 days of receipt, so that we are able to assist you with your claim.  

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