Exchanges

If you would like to exchange any of the items that you have received, we offer a 30-day return policy, valid from the day you receive your order. To exchange an item for a different size, please send us an email to [email protected] with your order number and the new size you would like and we will reserve it for you, if available. Complete the return form that was included in your order or download it here and enclose it with the shipment back to us. Once we receive your return shipment, we will process the exchange and ship your new item.

Exchanges have a processing time of 1-3 business days from the day we receive the package.

All items returned must be unworn, unused, in the same condition as when received, and must have all tags, including original packaging materials.

Shoe box
The original shoe box is a very important part of the product you have received and has value for many customers. If you are returning or exchanging the product, please take extra care to ensure that it isn’t damaged in any way as we will not accept a return if the shoe box is damaged.  

When exchanging an item, we will pay to ship the new item to you, but you are responsible for the costs and arranging to ship the original item back to us. Please send exchanges to the following address:

Naked Aps
Hammerholmen 9V
2650 Hvidovre.
Denmark
Att: RETURNS

Free returns within Denmark
Nakedcph offers free returns on all Danish orders. Just use the pre-paid return label that was included in your shipment.

Please note

This return policy applies to online purchases only and does not apply to purchases made in-store

 

In-store exchanges 

Nakedcph does not receive exchanges from webshop orders in stores.

Products purchased in our stores may be exchanged in-store within 14 days, with the original receipt, to another product or a gift card. We do not exchange sale products.

 

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