Claims/Reclamation

In case that your purchase is defective or becomes defective, you may be entitled to a claim within 2 years from the date of purchase.

Please contact us by sending us an email to [email protected] with “Claims” as the subject. In your email, please include your order number, description of the defect, and pictures showing the product and the defect.

We would like to inform you, should you receive damaged goods, following the delivery of the product / products, please inform our Customer Service immediately (within 14 Days) to ensure that we are able to process your claim on time.
 
We will contact you after we have processed the claim, which can go up to 14 days.
 

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