Careers

Do you want to work at NAKED Copenhagen?

Check out our job openings below.

NAKED Copenhagen is in search of a highly motivated Customer Service Manager to support our online growth and expansion strategy, while ensuring customer support to the highest standard. The ideal candidate is pro-active and ambitious, with strong problem-solving skills, and has a passion for ensuring the best possible customer journey through our omnichannel universe.

Job Description:

•         Lead by example in providing customers with solution-orientated guidance and outstanding customer service across all channels while maintaining our brands tone of voice
•         Handle online orders, exchanges, returns, and claims
•         Provide support to customer throughout the entire shopping experience (including online experience, product information, checkout, delivery, etc.)
•         Fraud and payment handling
•         Manage escalated customer complaints
•         Identify and share any business decisions that may impact the customer negatively.
•         Work closely with our shipping couriers to handle customer shipment enquiries
•         Recruit, train, and manage customer service team
•         Plan, schedule, and prioritize to meet daily customer service operating requirements
•         Keep abreast of current laws and regulations within e-commerce
•         Communicate with our Warehouse Manager to ensure customer issues are being resolved
•         Actively participate in our management group to ensure alignment for growth and development through all departments
•         Assist with diverse administrative tasks

Skills & Qualifications:

•         Excellent verbal and written communication in Danish and English. French and/or Dutch is a plus
•         3-4 years professional experience within online customer service or similar role
•         Experience with MS Navision or Business Central
•         Experience with CRM systems – Zendesk, Gorgias, etc.
•         Efficient in MS Office
•         Team player with excellent leadership skills
•         Strong IT and analytical skills
•         Master at multi-tasking and prioritizing
•         Ability to keep a positive and cheerful attitude while handling conflicts and problem-solving
•         A knowledge and interest in sneakers as well as the newest trends within the industry

Who are we:

Since 2004, NAKED Copenhagen has grown to become the world’s leading sneaker supplier for women. As a part of our DNA, we strive to empower girls and women - in a usually male-dominated industry. Founded by two business partners and friends, NAKED Copenhagen started out as a store in the heart of Copenhagen and has now expanded to a global webshop, three retail stores in Denmark, and our first international store in Paris to open soon. Our future goals are ambitious, do you want to be part of the journey?

We offer you:

We know that the success of our brand is owed to our dedicated and awesome colleagues. In return, we seek to provide a supportive working environment that facilitates learning and individual growth. We aim to provide a social workplace, which we believe engages and creates happier employees

•         A supportive and dynamic team, in fast paced environment
•         Social working environment
•         Opportunity for growth and development
•         Competitive salary based upon qualifications

This position full time and is located in Avedøre Holme. Please send your cover letter and CV, as well as a current photo of yourself to [email protected] with the subject “Customer Service Manager.” We are looking to fill the position as soon as possible and interviews will be held on a continuous basis.

We accept applications in both English and Danish.

Who we are:

Since 2004, NAKED Copenhagen has grown to become the world’s leading sneaker supplier for women. At our core, we strive to empower girls and women, in a typically male-dominated industry. Founded by two business partners and friends, NAKED Copenhagen began as one store in the heart of Copenhagen but has now expanded to a global web shop, three retail stores in Denmark, and our first international store in Paris. Our future goals are ambitious, do you want to be part of the journey?

Sales Assistant - Paris

NAKED Copenhagen is searching for salespeople to join NAKED Copenhagen’s French branch, at our soon-to-open flagship Parisian location in La Marais. The qualified candidate will take an active part in providing an excellent customer and shopping experience in-store, in order to create preferred and personal bonds with our local and global communities.
You will understand and embody NAKED Copenhagen’s DNA while contributing to the creation of NAKED Paris’ DNA. Additionally, the ideal candidate will possess a creative flair for generating new selling ideas in collaboration with your teammates.

Your main missions:

-      Welcoming, advising, and assisting your customers in the most qualitative way possible
-      Providing unrivalled in-store / omnichannel customer solutions and services
-      An in-depth understanding and appreciation of our product portfolio.
-      Working the register and processing sales to ensure the most fluid purchasing experience.
-      Understanding the store sales plan and company sales goals as well as reaching your individual sales and KPI targets.
-      Occasionally opening and closing the store. 

Your profile:

-      You are fluent in both French and English
-      You have at least 1-year experience in sales/retail
-      You love sneakers and are interested in style trends and all forms of creativity.
-      You understand the importance of conveying a sincere and personal experience to customers to give life to the store.
-      You have an agile mind and great memory, you demonstrate adaptability, and are rigorous in your actions.
-      You possess excellent communication skills to help you handle any customer situation with ease.

Experiences of living / working abroad are strongly appreciated

Did we just describe you? Then we would love for you to join us.

Please send your cover letter and CV, alongside a current photo of yourself to [email protected] with the subject “Store Assistant - Paris”. Interviews will be held on a continuous basis.

Who we are:

Since 2004, NAKED Copenhagen has grown to become the world’s leading sneaker supplier for women. At our core, we strive to empower girls and women in a typically male-dominated industry. Founded by two business partners and friends, NAKED Copenhagen began as one store in the heart of Copenhagen but has now expanded to a global web shop, three retail stores in Denmark, and our first international store in Paris. Our future goals are ambitious, do you want to be part of the journey?

Store Manager Paris

NAKED Copenhagen is searching for a Store Manager to join NAKED Copenhagen’s French branch, at our soon-to-open, flagship Parisian location in Le Marais.
The qualified candidate will take an active part in the establishment, sales monitoring, and development of the concept store and the team’s core. They will foster an inspiring and dynamic work environment, in order to provide preferred and personal bonds with our local and global communities.
You will understand and embody NAKED Copenhagen’s DNA and vision while contributing to the creation of NAKED Paris’ DNA. Additionally, the ideal candidate will possess undeniable leadership and display outstanding inventiveness to make the boutique, the ground-breaking/trend-setting, multicultural, and women-empowering sneakers reference store.

Your main missions:

-       Commercially monitoring the concept store through various KPIs and implementing necessary resources and tools to reach targets
-       Hire, induct and improve the NAKED Team skills to make them seasoned ambassadors, providing a unique concept store experience to our communities
-       In close connection with the NAKED Marketing Team, ensure the animation and development of the NAKED spirit through activations, dedicated content, and specific products
-       Ensure the implementation and follow-up of all operational aspects and consistently check the proper functioning of the store
-       Be the anchor point between the NAKED Copenhagen HQ Teams and the NAKED Paris Team in order to coherently apply the company’s vision and build a cohesive NAKED store network 

Your profile:

-       You are fluent in both French and English
-       You have at least 4-years confirmed experience in store and people management
-       You are on the lookout for cultural and sneakers lifestyle trends, you are sensitive to all forms of creativity, you show initiative, and know how to take up your responsibilities in order to lead your team and the store on the road to success
-       You demonstrate excellent communications skills and know how to position yourself and have qualitative interactions with various (internal or external) partners
-       You are a source of new and innovative proposals and solution-driven - to facilitate your team’s work and allow them to grow

Experiences of living / working abroad are strongly appreciated

Have we just described you? If that’s so, join us.

Please send your cover letter and CV, alongside a current photo of yourself to [email protected] with the subject “Store Manager - Paris”. Interviews will be held on a continuous basis.

NAKED Copenhagen is searching for a fulltime Warehouse assistant to join our team in Avedøre Holme. As a part of the team, you will work in a fast-paced environment with young and dynamic coworkers. Warehouse assistant responsibilities include receiving products, picking, packing, and scanning orders. Above all, your goal will be to increase efficiency, profitability, and customer satisfaction.

Job description:

·         Prepare and complete warehouse orders for delivery according to schedule
·         Receiving stock products
·         Keep a clean and safe working environment 
·         Stock transfers to retail stores
·         Take part in preforming inventory controls

Requirements:

·         You must be 18-years-old or older
·         A clean criminal record
·         Able to work a flexible schedule including weekends, evenings, and diverse events

Skills & Qualifications:

·         Hard-working and dutiful
·         Ambitious, responsible, and structured
·         The ability to multitask
·         A team player with a positive attitude
·         Warehouse experience is a plus

We can offer you:

·         A dynamic and exciting work environment
·         A young team with a great social work environment
·         Opportunities for personal growth

This position will begin as soon as possible. Please send your cover letter, CV, and a current photo to [email protected] with the subject "Warehouse Assistant." Interviews will be held continuously until the position is filled.

We accept applications in both English and Danish.

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