NAKED Copenhagen is in search of a service-minded Customer Service Representative to join our Customer Service Team. This position requires a candidate who can work independently and solve problems, all the while providing customer service to the highest standard. The ideal candidate is energetic, has an outgoing, positive attitude, and the desire to go above and beyond to satisfy our customers and exceed all expectations.

Job Description:

•         Provide customers with solution-orientated guidance and exceptional customer service
•         Handle online orders, exchanges, returns, and claims
•         Communicate and respond to customers via telephone, e-mail, chat, and social media
•         Fraud and payment handling
•         Work closely with our couriers in order to handle customer shipment enquiries
•         Product knowledge in order to provide our customers with accurate information
•         Assist with diverse administrative tasks

Skills & Qualifications:

•         Fluent in Danish and English, both written and verbal, is mandatory. German, French and/or Dutch language is a plus
•         Excellent communication skills
•         Previous experience with online customer service
•         Ability to keep a positive and cheerful attitude while handling conflicts and problem-solving
•         Ability to work independently with good time management skills
•         Master at multi-tasking and prioritizing
•         An empathetic demeanor that is reflected in your communication
•         A knowledge and interest in sneakers as well as the newest trends within the industry
•         Proficient in Microsoft Office and capable of learning new IT-systems
•         Ambitious, reliable, and punctual
•         The ability to work some weekends, evenings, and events

Who are we:

Since 2004, NAKED Copenhagen has grown to become the world’s leading sneaker supplier for women. As a part of our DNA, we strive to empower women - in a usually male-dominated industry. Founded by two business partners and friends, NAKED Copenhagen started out as a store in the heart of Copenhagen and has now expanded to a global webshop, three retail stores in Denmark, and our first international store in Paris to open soon. Our future goals are ambitious, do you want to be part of the journey?

We offer you:

We know that the success of our brand is owed to our dedicated and awesome colleagues. In return, we seek to provide a supportive working environment that facilitates learning and individual growth. We aim to provide a social workplace, which we believe engages and creates happier employees

•         A supportive and dynamic team, in fast paced environment
•         Social working environment
•         Opportunity for growth and development
•         Competitive salary based upon qualifications

This position is located in Avedøre Holme. Please send your cover letter and CV, as well as a current photo of yourself to [email protected] with the subject “Customer Service Representative.” Don’t hesitate to apply as we are looking to fill the position as soon as possible. The application deadline is October 10th, but interviews will be held on a continuous basis.

We accept applications in both English and Danish.

NAKED Copenhagen is looking for a proactive, self-driven and dynamic HR Manager to support our organization in Human Resources related topics and perform Payroll operations. We expect this person to feel comfortable in building a versatile HR team and implementing new processes and tools within the coming years.  

HR Manager

Job description:

·       In charge of tasks around recruitment within the organization, such as posting job descriptions, finding talents, first point of contact with candidates, support managers in decision making and challenge relevancy of profiles with financial budgets.
·       Administration and organization such as issuance of contracts for new employees.
·       First level of support on payroll, employee handbook or travel policy related questions.
·       Touchpoint for questions related to Compensation and Benefits.
·       Talent Management and people development: Set up a strategy to enhance Employer Branding and talent attraction for Office, Retail and Warehouse positions
·       Talent retention and ensuring continuous talent growth. Work on Manager’s development and set up annual performance reviews.
·       Staying up to date within relevant union negotiations, laws concerning employee contracts and fair treatment of non-union employees.

As part of the mission, the HR Manager is managing the Office Manager with a strong focus on People-related topics.

·       Work environment, benefits, and social initiatives.
·       On-boarding and off-boarding of new employees
·       Initiate the process of digitalization of HR tools (HR platform, Employee engagement tool, contract platform).

Skills and Qualifications:

·       Bachelor’s degree in HR or equivalent
·       Previous experience as a HR Manager / HR Specialist or similar position
·       Fluent in both Danish and English, written and verbal
·       Strong interpersonal and communication skills
·       Structured, organized, and analytical
·       Self-motivated and self-directed
·       Adaptable to busy surroundings and changing priorities 

Who are we:

Since 2004, NAKED Copenhagen has grown to become the world’s leading sneaker supplier for women. As a part of our DNA, we strive to empower women - in a usually male-dominated industry. Founded by two business partners and friends, NAKED Copenhagen started out as a store in the heart of Copenhagen and has now expanded to a global webshop, two retail stores in Denmark, and our first international store in Paris to open soon. In 2021, we were acquired by Groupe Courir (located in France) and are rapidly growing. Our future goals are ambitious, do you want to be part of the journey?

We offer you:

We know that the success of our brand is owed to our dedicated and awesome colleagues. In return, we seek to provide a supportive working environment that facilitates learning and individual growth. We aim to provide a social workplace, which we believe engages and creates happier employees.

•         A supportive and dynamic team, in fast paced environment
•         Social working environment
•         Opportunity for growth and development
•         Competitive salary based upon qualifications

This position is full-time and located in Copenhagen. The HR Manager reports to the Head of Finance. Please send your cover letter and CV to [email protected] with the subject “HR Manager.” Interviews will be held on a continuous basis. We accept applications in both English and Danish.

NAKED Copenhagen is looking for a Photo Studio Intern to join us on location at our studio in Hvidovre. As the Studio Intern, your day-to-day will involve assisting our in-house photographer as well as our Studio Assistant. Tasks will range from assisting with packshots, helping on set at editorial shoots, and various other ad hoc marketing team tasks.

Your Profile

·       You’re interested in photography, fashion, sneakers, and design.
·       You work well in a team and independently
·       A driver’s license is a plus

This is a full-time position for the duration of the internship. The position is unpaid.

We are looking to fill this position immediately so if this sounds like you, please send your cover letter and CV to [email protected] with the subject line “Photo Studio Intern”.

Who we are:

Since 2004, NAKED Copenhagen has grown to become the world’s leading sneaker supplier for women. At our core, we strive to empower girls and women, in a typically male-dominated industry. Founded by two business partners and friends, NAKED Copenhagen began as one store in the heart of Copenhagen but has now expanded to a global web shop, three retail stores in Denmark, and our first international store in Paris. Our future goals are ambitious, do you want to be part of the journey?

Sales Assistant - Paris

NAKED Copenhagen is searching for salespeople to join NAKED Copenhagen’s French branch, at our soon-to-open flagship Parisian location in La Marais. The qualified candidate will take an active part in providing an excellent customer and shopping experience in-store, in order to create preferred and personal bonds with our local and global communities.
You will understand and embody NAKED Copenhagen’s DNA while contributing to the creation of NAKED Paris’ DNA. Additionally, the ideal candidate will possess a creative flair for generating new selling ideas in collaboration with your teammates.

Your main missions:

-      Welcoming, advising, and assisting your customers in the most qualitative way possible
-      Providing unrivalled in-store / omnichannel customer solutions and services
-      An in-depth understanding and appreciation of our product portfolio.
-      Working the register and processing sales to ensure the most fluid purchasing experience.
-      Understanding the store sales plan and company sales goals as well as reaching your individual sales and KPI targets.
-      Occasionally opening and closing the store. 

Your profile:

-      You are fluent in both French and English
-      You have at least 1-year experience in sales/retail
-      You love sneakers and are interested in style trends and all forms of creativity.
-      You understand the importance of conveying a sincere and personal experience to customers to give life to the store.
-      You have an agile mind and great memory, you demonstrate adaptability, and are rigorous in your actions.
-      You possess excellent communication skills to help you handle any customer situation with ease.

Experiences of living / working abroad are strongly appreciated

Did we just describe you? Then we would love for you to join us.

Please send your cover letter and CV, alongside a current photo of yourself to [email protected] with the subject “Store Assistant - Paris”. Interviews will be held on a continuous basis.

NAKED Copenhagen is searching for a fulltime Warehouse assistant to join our team in Avedøre Holme. As a part of the team, you will work in a fast-paced environment with young and dynamic coworkers. Warehouse assistant responsibilities include receiving products, picking, packing, and scanning orders. Above all, your goal will be to increase efficiency, profitability, and customer satisfaction.

Job description:

·       Prepare and complete warehouse orders for delivery according to schedule
·       Receiving stock products
·       Keep a clean and safe working environment 
·       Stock transfers to retail stores
·       Take part in preforming inventory controls

Requirements:

·       You must be 18-years-old or older
·       A clean criminal record
·       Able to work a flexible schedule including weekends, evenings, and diverse events

Skills & Qualifications:

·       Hard-working and dutiful
·       Ambitious, responsible, and structured
·       The ability to multitask
·       A team player with a positive attitude
·       Warehouse experience is a plus

We can offer you:

·       A dynamic and exciting work environment
·       A young team with a great social work environment
·       Opportunities for personal growth

This position will begin as soon as possible. Please send your cover letter, CV, and a current photo to [email protected] with the subject "Warehouse Assistant." Interviews will be held continuously until the position is filled.

We accept applications in both English and Danish.