Customer Service

All purchases within Denmark has a delivery time on 1-3 working days, while all purchases outside of Denmark has a delivery time on 1-5 working days. ​

We use Post Nord service for all Danish orders. We use UPS service for all orders outside of Denmark.​

In some countries (Russia, Ukraine, Belarus etc.), you can expect up to 3 weeks delivery time, due to customs clearance.

Please note:

  • There may be processing delays during big releases, Christmas and sale periods.
  • Some selected products do not apply for free shipping. If this is the case, it will say so in the product description.

 

Europe

Country Standard shipping Free delivery
Austria 15 EUR 200 EUR
Belarus 60 EUR 500 EUR
Belgium 10 EUR 200 EUR
Denmark / med omdeling  50 DKK n / a
Denmark / uden omdeling 0 DKK n / a
Estonia 15 EUR 200 EUR
Finland 15 EUR 200 EUR
France 10 EUR 200 EUR
Germany 10 EUR 200 EUR
Ireland 15 EUR 200 EUR
Ireland 15 EUR 200 EUR
Italy 15 EUR 200 EUR
Latvia 15 EUR 200 EUR
Lithuania 15 EUR 200 EUR
Luxembourg 10 EUR 200 EUR
Malta 10 EUR 200 EUR
Netherlands 15 EUR 200 EUR
Norway 20 EUR 200 EUR
Poland 15 EUR 200 EUR
Portugal 15 EUR 200 EUR
Slovak Republic 15 EUR 200 EUR
Slovenia 15 EUR 200 EUR
Spain 15 EUR 200 EUR
Sweden 10 EUR 200 EUR
Switzerland 20 EUR 200 EUR
UK 10 EUR 200 EUR
Ukraine 60 EUR 500 EUR
**Rest of Europe 35 EUR 350 EUR

** Rest of Europe includes: Jersey, Macedonia, Guernsey, Isle of Man, San Marino, Liechtenstein, Albania, Bulgaria, Cyprus, Czech Rep, Greece, Croatia, Hungary, Monaco, Malta, Romania, Iceland, Faroe Island.

Asia

Country Standard shipping
China  
Egypt  
Hong Kong  
Japan 1-3 pairs 40 EUR
Macau 3-7 pairs 80 EUR
Malaysia 8-12 pairs 120 EUR
Philippines 13-20 pairs 160 EUR
Singapore 21-30 pairs 190 EUR
South Korea 30-50 pairs 220 EUR
Taiwan  
Thailand  
United Arab Emirates  

Worldwide

Country Standard shipping Free delivery
Russia 60 EUR 500 EUR
United States 35 USD 500 USD
Mexico 50 EUR 500 EUR
New Zealand 40 EUR 400 EUR
Australia 40 EUR 400 EUR
Canada 35 USD 500 USD
**Rest of World 70 EUR n / a

**Rest of World includes: Barbados, Greenland, Puerto Rico, Brasil, Argentina

 

If you would like to return any of the items that you have received, we offer a 30-day return policy, valid from the day you receive your order. Please complete the return form that was included in your order or download it here, and enclose it with your return shipment to us.

(Returns made without a return form or an incomplete return form will not be accepted for return.)

All items returned must be unworn, unused, in the same condition as when received, and must have all tags, including original packaging materials.

Shoe box
The original shoe box is a very important part of the product you have received and has value for many customers. If you are returning or exchanging the product, please take extra care to ensure that it isn’t damaged in any way as we will not accept a return if the shoe box is damaged.

Once we receive your return and the above conditions are met, the return will be processed. You will receive an email and the funds will be refunded to you in the same way as payment was made. For Danish customers, you will be refunded the total purchase price including shipping. For customers outside of Denmark, your refund will be issued for the total purchase price excluding shipping.

Returns outside Denmark
All returns outside Denmark, including shipping costs and arrangements, are the customer's responsibility.

Free returns within Denmark
Nakedcph offers free returns on all Danish orders. Just use the pre-paid return label that was included in your shipment.

Please send all returns to the following address:

Naked Aps
Slagtehusgade 36, 1 sal
1715 Copenhagen V.
Denmark
Att: RETURNS

This return policy applies to online purchases only and does not apply to purchases made in-store

 

In-store return

Nakedcph does not receive returns from webshop orders in stores. 

Products purchased in our stores may be returned in-store within 8 days with the original receipt. We do not return sale products.

If you would like to exchange any of the items that you have received, we offer a 30-day return policy, valid from the day you receive your order. To exchange an item for a different size, please send us an email to [email protected] with your order number and the new size you would like and we will reserve it for you, if available. Complete the return form that was included in your order or download it here and enclose it with the shipment back to us. Once we receive your return shipment, we will process the exchange and ship your new item.

All items returned must be unworn, unused, in the same condition as when received, and must have all tags, including original packaging materials.

Shoe box
The original shoe box is a very important part of the product you have received and has value for many customers. If you are returning or exchanging the product, please take extra care to ensure that it isn’t damaged in any way as we will not accept a return if the shoe box is damaged.  

When exchanging an item, we will pay to ship the new item to you, but you are responsible for the costs and arranging to ship the original item back to us. Please send exchanges to the following address:

Naked Aps
Slagtehusgade 36, 1 sal
1715 Copenhagen V.
Denmark
Att: RETURNS

Free returns within Denmark
Nakedcph offers free returns on all Danish orders. Just use the pre-paid return label that was included in your shipment.

Please note

This return policy applies to online purchases only and does not apply to purchases made in-store

 

In-store exchanges 

Nakedcph does not receive exchanges from webshop orders in stores.

Products purchased in our stores may be exchanged in-store within 14 days, with the original receipt, to another product or a gift card. We do not exchange sale products.

 

In case that your purchase is defective or becomes defective, you may be entitled to a claim within 2 years from the date of purchase.

Please contact us by sending us an email to [email protected] with “Claims” as the subject. In your email, please include your order number, description of the defect, and pictures showing the product and the defect.
 
We will contact you after we have processed the claim, which can go up to 14 days.

Shopping

How do I change the currency?
The currency your purchase is made in is controlled by the country your order will be delivered to. At the bottom of the page, you can choose your country and the currency will be changed between DKK, EUR, or USD depending on the country.

I want to buy a certain item, but you don’t have it in my size. Will you get this item again?
Unfortunately, if the product or size isn’t listed on our website it is sold out. We are always receiving new products and it will be put on the website as soon as we receive it. You can also send us an email at [email protected] with the article number and size you are looking for and we can check if it’s available in one of our stores in Copenhagen or Aarhus.

How do I know if this shoe will fit?
All products have their own size guide, which you can find under the product description. We also include a note called Size and Fit where we will describe the fit of the shoe.

Can I reserve a pair of shoes that will be releasing?
Unfortunately, we do not make pre-orders or reservations for any of our products.

Orders

I wrote the wrong shipping address on my order, how should I change it?
Unfortunately, we cannot make changes to any order. Please cancel your original order and place a new one. To cancel your order, please send us an email to [email protected]

I placed an order but I haven’t received an order confirmation.
Please check that you entered your email address correctly and also look in your Junk Mail. If you still haven’t received it, please send us an email at [email protected] so we can be sure your order went through properly.

The order I placed is a gift, what is the return policy?
Please send us an email to [email protected] with your order ID nr. and the date you will be giving the gift, so we can extend your return policy.

Can I make a change to my order?
If you would like to change something on your order, you will need to cancel your original order and place a new one. To cancel your order, please send us an email to [email protected]

Can I cancel my order?
If we have not processed your order, then it is possible to cancel it. Please send us an email to [email protected]

Why haven’t I received a tracking number?
Once your order is processed and shipped you will receive your tracking information for your order.

Why am I being charged import taxes?
Import taxes are charged by your local tax authorities and are the responsibility of you, the buyer. All orders shipped to countries outside the EU are charged without 25% Danish VAT, to accommodate for these additional charges you may encounter. 

Where is my package?
Please contact the shipping carrier with your tracking number you received on your shipping confirmation.

I have received my package and there is a mistake in my order, what should I do?
Please send us an email to [email protected] and we will fix it.

I didn’t receive my entire order, what should I do?
Please send us an email to [email protected] and we will fix it.

Returns

How do I return an item?
Please see the RETURNS section with detailed instructions for making a return.

How do I make an exchange?
Please see the EXCHANGES section with detailed instructions for making an exchange.

Can I return my order in one of your stores?
Nakedcph does not receive returns in stores on webshop orders.

Can I make an exchange in one of your stores?
No, unfortunately not. Please look in our exchange section for more information.

Why haven’t I received the refund for my return?
Once we process your return, the refund will automatically be issued back to you in the same way that the payment was made. In most cases, you will receive the refund within 7 days, but for some types of credit cards, there can go up to 30 days before the money is cleared onto your account. Please contact your bank in regards to releasing the funds. 

1. Company information

Naked Aps
Slagtehusgade 36, 1.
1715 Copenhagen
Denmark
CVR-nr: 28108893

Tel: 33158380
Email: [email protected]

2. Age restrictions
Parental or guardian consent is required for customers under the age of 18.

3. Order summary
When you place an order at Nakedcph.com, you will receive an automatically generated email confirming the receival of your order. This email is only a confirmation of receipt of your order and cannot be treated as a legally binding order confirmation. At this point, Nakedcph.com still reserves the right to cancel the order if there is an error in pricing or the product is out of stock. In the event, we are unable to deliver your order, we will contact you right away to cancel your order.

4. Prices and payments

EU
If you are shopping from within EU, all prices are displayed including 25% VAT. Product prices do not include shipping charges.

Outside of EU – VAT exempt purchases
If you are shopping outside of EU, prices are displayed and charged without VAT. Product prices do not include shipping charges.
Purchases outside of the EU may be subject to import charges and taxes. Naked accepts no responsibility for these charges. Please check with your local customs office before ordering if you are unsure as to whether this may apply to your country

Payment Methods
Nakedcph.com currently accepts payment through Dankort, VISA, VISA Electron, Mastercard, Maestro, and Paypal. Your purchase total is first charged when your order has been processed and shipped. Nakedcph.com shows prices in the following currencies: Danish Kroner (DKK), Euro (EUR), and U.S. Dollar (USD).

5. Shipping

All purchases within Denmark has a delivery time on 1-3 working days, while all purchases outside of Denmark has a delivery time on 1-5 working days. 

We use Post Nord service for all Danish orders. We use UPS service for all orders outside of Denmark.

In some countries (Russia, Ukraine, Belarus etc.), you can expect up to 3 weeks delivery time, due to customs clearance.

Please note:

  • There may be processing delays during big releases, Christmas and sale periods.
  • Some selected products do not apply for free shipping. If this is the case, it will say so in the product description.

 

Europe

Country Standard shipping Free delivery
Austria 15 EUR 200 EUR
Belarus 60 EUR 500 EUR
Belgium 10 EUR 200 EUR
Denmark / med omdeling  50 DKK n / a
Denmark / uden omdeling 0 DKK n / a
Estonia 15 EUR 200 EUR
Finland 15 EUR 200 EUR
France 10 EUR 200 EUR
Germany 10 EUR 200 EUR
Ireland 15 EUR 200 EUR
Ireland 15 EUR 200 EUR
Italy 15 EUR 200 EUR
Latvia 15 EUR 200 EUR
Lithuania 15 EUR 200 EUR
Luxembourg 10 EUR 200 EUR
Malta 10 EUR 200 EUR
Netherlands 15 EUR 200 EUR
Norway 20 EUR 200 EUR
Poland 15 EUR 200 EUR
Portugal 15 EUR 200 EUR
Slovak Republic 15 EUR 200 EUR
Slovenia 15 EUR 200 EUR
Spain 15 EUR 200 EUR
Sweden 10 EUR 200 EUR
Switzerland 20 EUR 200 EUR
UK 10 EUR 200 EUR
Ukraine 60 EUR 500 EUR
**Rest of Europe 35 EUR 350 EUR

** Rest of Europe includes: Jersey, Macedonia, Guernsey, Isle of Man, San Marino, Liechtenstein, Albania, Bulgaria, Cyprus, Czech Rep, Greece, Croatia, Hungary, Monaco, Malta, Romania, Iceland, Faroe Island.

Asia

Country Standard shipping
China  
Egypt  
Hong Kong  
Japan 1-3 pairs 40 EUR
Macau 3-7 pairs 80 EUR
Malaysia 8-12 pairs 120 EUR
Philippines 13-20 pairs 160 EUR
Singapore 21-30 pairs 190 EUR
South Korea 30-50 pairs 220 EUR
Taiwan  
Thailand  
United Arab Emirates  

Worldwide

Country Standard shipping Free delivery
Russia 60 EUR 500 EUR
United States 35 USD 500 USD
Mexico 50 EUR 500 EUR
New Zealand 40 EUR 400 EUR
Australia 40 EUR 400 EUR
Canada 35 USD 500 USD
**Rest of World 70 EUR n / a

**Rest of World includes: Barbados, Greenland, Puerto Rico, Brasil, Argentina

6. Returns and refunds
If you would like to return any of the items that you have received, we offer a 30-day return policy, valid from the day you receive your order. Please complete the return form that was included in your order or download it here, and enclose it with your return shipment to us.
(Returns made without a return form or an incomplete return form will not be accepted for return.)

All items returned must be unworn, unused, in the same condition as when received, and must have all tags, including original packaging materials.

Shoe box
The original shoe box is a very important part of the product you have received and has value for many customers. If you are returning or exchanging the product, please take extra care to ensure that it isn’t damaged in any way as we will not accept a return if the shoe box is damaged. 

Once we receive your return and the above conditions are met, the return will be processed. You will receive an email and the funds will be refunded to you in the same way as payment was made. For Danish customers, you will be refunded the total purchase price including shipping. For customers outside of Denmark, your refund will be issued for the total purchase price excluding shipping.

Returns outside Denmark
All returns outside Denmark, including shipping costs and arrangements, are the customer's responsibility.

Free returns within Denmark
Nakedcph offers free returns on all Danish orders. Just use the pre-paid return label that was included in your shipment.

Please send all returns to the following address:

Naked Aps
Slagtehusgade 36, 1 sal
1715 Copenhagen V.
Denmark
Att: RETURNS

In-store return
Nakedcph does not receive returns in stores on webshop orders.

This return policy applies to online purchases only and does not apply to purchases made in-store.

7. Claims/reclamation
All products bought from Nakedcph.com have a 2-year manufacturing warranty. Please send an email to our customer service at [email protected] with “Claims” as the subject. In your email, please include your order number, description of the defect, and pictures showing the product and the defect.

We will contact you after we have processed the claim, which can go up to 14 days.

8. Resale
Our merchandise is intended for retail customers only. You shall not use the site to purchase products for re-sale or export. If we suspect that you intend to resell our merchandise, we reserve the right to cancel your order without any notice.

9. Cookies & Privacy policy

Introduction, questions to this Cookie- and Privacy Policy and complaints 

At Nakedcph.com we ensure that your privacy is protected when using our services, which means that all customer information provided to NAKED is treated as confidential.

This cookie- and privacy policy describes how NAKED collects and uses your personal information when you use our services at our website www.nakedcph.com including the personal data we collect when you visit the Website.

If you have any questions in relation to this Policy, complaints, or comments about the processing of your personal data in general, please contact [email protected]

You can file a complaint to the Danish Data Protection Agency regarding Naked's processing of your personal data. The contact information of the Danish Data Protection Agency is:

Danish Data Protection Agency (in Danish Datatilsynet)
Borgergade 28, 5
1300, København K
Telephone number: +45 33 19 32 00
Email address: [email protected]
Website: www.datatilsynet.dk

Please stay updated on any changes to this Policy by visiting our page.

 

Collection of your personal data

NAKED collects your personal data when:
• you accept the use of cookies on the Website as described further below,
• when you create an account on our Website,
• when you submit an order without creating an account, and
• when you otherwise are in contact with NAKED, for instance, via e-mail correspondence.

 

Categories of personal data processed about you

In connection with the above mentioned we process the following personal data about you:

When visiting the Website 
• Your IP-address, information about the chosen operating system on your computer, your mobile device, chosen internet browser and your online activities on the Website.

When you create an account and/or submit an order 
• Ordinary personal data: your contact information, including your name, date of birth, e-mail address, telephone number, your postal address, bank and payment information, information on your orders, returns and delivery of the goods purchased, etc.
• Special categories of personal data ("sensitive personal data"): NAKED does not process sensitive personal data about you.

If you subscribe to our newsletter, we process your e-mail address to send you our newsletter.

 

The purpose of processing personal data about you

NAKED processes your personal data for the following purposes:

• To create and manage your Naked account
• To process your orders and returns • To contact you in the event of any problems with your order or delivery • To send newsletters (if you have subscribed)
• To notify the winners of raffles, which are arranged online (if you have participated)
• To analyze and create statistics, in order to make your shopping experience better
• To prevent fraud or misuse of our services
• To respond to e-mail inquiries

 

The legal basis for the processing of your personal data

NAKED processes your ordinary personal data about you in order to fulfill an agreement with you or to pursue a legitimate interest, except where such interest is regarded to be overridden by your interests or fundamental rights and freedoms. Legitimate interests for NAKED can be when the purpose is improvements to the Website, our services, examinations in relation to your inquiry, etc.

 

Recipients of your personal data

Certain recipients process personal data on behalf of NAKED. Such data processors may only process your personal data in accordance with the instructions given by NAKED; i.e. these data processors are not allowed to process your personal data for their own purposes. To the extent NAKED discloses or transfers your personal data to third parties, such disclosure or transfer will only take place if it is in accordance with applicable data protection legislation. Hence, this might require your prior consent.

 

Transfer of your personal data to a third country (outside of EU/EEA)

NAKED does not transfer your personal data to third-countries outside of EU/EEA.

 

Storage of your personal data

NAKED processes your personal data for as long as it is necessary, including while we process your inquiry. Further storage can take place if it is deemed necessary for purposes of documentation. Information about your online behavior collected through cookies will be stored in a period of 30 days.

In some cases, we may store the data longer if necessary to comply with statutory requirements or to safeguard NAKED’s legal interests.

 

The use of cookies on the Website

When visiting the Website, you accept that NAKED uses cookies to improve your customer experience on the Website.

The definition of a cookie
A cookie is a text file that is placed on your hard disk by a webpage server. Cookies contain information that can later be read by a web server on the domain that issued the specific cookie to you; i.e. the Website remembers you, next time you visit it. Cookies cannot be used to run programs or send viruses to your computer.

The purposes of the use of cookies
The primary purpose of the use of cookies is for your settings and other information to be stored on your computer. Thus, you save time, as you do not have to submit the same information the next time you visit the website in question.

The information we collect by the use of the cookies is among other things the number of clicks you have made through the Website, keep track of the items you put into your shopping cart, if you have visited the Website previously, and to help us determine whether you came to the Website form a particular link or advertisement banner.

We use it to up our individual customer’s user experience and create a more personalized site. We use cookies for site functionalities, which allows you to navigate our site and use several features. Site analytics, which allows us to measure and analyze how our customers use our website, to improve the user experience. Customer preference, which means that your preferences (for instance language, account, and location) will be remembered. Targeting and advertising, which are used to deliver relevant and personalized adds to you.

Google Analytics 
Through the use of Google Analytics, we also use cookies to track statistics about the use of the Website. For example, we get information about which browser our visitors use, which pages are visited most and how long our visitors stay on the website. Google collects the statistics and inserts the above-mentioned text file on your computer on behalf of NAKED. We use the information to give us an overview of how the Website is used, so we can continuously improve your user experience on the Website.

Removal of cookies 
If you do not wish NAKED to collect and store the above-mentioned personal data about you, you can delete cookies in the settings from your internet browser. Note, however, that the method of rejecting cookies is different depending on which internet browser you are using. Select your internet browser below and then read how to delete cookies from your computer.
• How to delete and block cookies with Firefox
• How to delete and block cookies with Chrome
• How to delete and block cookies with Internet Explorer 7, 8 and 9.

 

Your rights as a data subject

NAKED has considered and implemented appropriate technical and organizational technical measures in order to protect your personal data and ensure your rights as a data subject.

As a data subject, you have the right of access to the personal data NAKED processes about you. Further, you have the right to rectification, erasure (the "right to be forgotten") or restriction of the personal data NAKED processes about you. You also have the right to object to the processing of your personal data.

Under specific circumstances, you have the right to data portability. Where processing is based on a consent or a contract with you and the processing is carried out by automated means, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format if technically possible, you have the right to transmit this personal data to a third party without hindrance from NAKED.

As a general rule, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if among other things automated decision-making and profiling is necessary for entering into, or performance of, a contract between you and NAKED.

If processing of your personal data is based on your consent, you may withdraw your consent at any time. Please note that this does not affect NAKED's processing of your personal data prior to the withdrawal of your consent.

The Danish Data Protection Agency has issued a guideline on the data subjects' rights. If you want to read more about your rights, please click here. Please note that the guideline is in Danish.

 

Changes to this Policy

This Policy will be updated on a regular basis and when necessary due to changes in applicable law. The Policy will always include information on the effective date of the most recent version. To the extent, the changes of the Policy are regarded as material and significant, you will be expressly informed hereof, for instance, on NAKED's website.

 

The effective date of the recent update of this Policy

July 10th, 2018

 

***

 

Consent text to the use of cookies

This website uses cookies to function, for traffic measurement purposes, and optimization of page content, as well with the purpose of targeting the marketing of our products to your needs. By using our website, and providing us with this consent, you agree to the use of the cookies for these purposes. You can read more about the cookies, including how to remove them, in our Policy.

Introduction, questions to this Cookie- and Privacy Policy and complaints 

At Nakedcph.com we ensure that your privacy is protected when using our services, which means that all customer information provided to NAKED is treated as confidential.

This cookie- and privacy policy describes how NAKED collects and uses your personal information when you use our services at our website www.nakedcph.com including the personal data we collect when you visit the Website.

If you have any questions in relation to this Policy, complaints, or comments about the processing of your personal data in general, please contact [email protected]

You can file a complaint to the Danish Data Protection Agency regarding Naked's processing of your personal data. The contact information of the Danish Data Protection Agency is:

Danish Data Protection Agency (in Danish Datatilsynet)
Borgergade 28, 5
1300, København K
Telephone number: +45 33 19 32 00
Email address: [email protected]
Website: www.datatilsynet.dk

Please stay updated on any changes to this Policy by visiting our page.

 

Collection of your personal data

NAKED collects your personal data when:
• you accept the use of cookies on the Website as described further below,
• when you create an account on our Website,
• when you submit an order without creating an account, and
• when you otherwise are in contact with NAKED, for instance, via e-mail correspondence.

 

Categories of personal data processed about you

In connection with the above mentioned we process the following personal data about you:

When visiting the Website 
• Your IP-address, information about the chosen operating system on your computer, your mobile device, chosen internet browser and your online activities on the Website.

When you create an account and/or submit an order
• Ordinary personal data: your contact information, including your name, date of birth, e-mail address, telephone number, your postal address, bank and payment information, information on your orders, returns and delivery of the goods purchased, etc.
• Special categories of personal data ("sensitive personal data"): NAKED does not process sensitive personal data about you.

If you subscribe to our newsletter, we process your e-mail address to send you our newsletter.

 

The purpose of processing personal data about you

NAKED processes your personal data for the following purposes:

• To create and manage your Naked account
• To process your orders and returns • To contact you in the event of any problems with your order or delivery • To send newsletters (if you have subscribed)
• To notify the winners of raffles, which are arranged online (if you have participated)
• To analyze and create statistics, in order to make your shopping experience better
• To prevent fraud or misuse of our services
• To respond to e-mail inquiries

 

The legal basis for the processing of your personal data

NAKED processes your ordinary personal data about you in order to fulfill an agreement with you or to pursue a legitimate interest, except where such interest is regarded to be overridden by your interests or fundamental rights and freedoms. Legitimate interests for NAKED can be when the purpose is improvements to the Website, our services, examinations in relation to your inquiry, etc.

 

Recipients of your personal data

Certain recipients process personal data on behalf of NAKED. Such data processors may only process your personal data in accordance with the instructions given by NAKED; i.e. these data processors are not allowed to process your personal data for their own purposes. To the extent NAKED discloses or transfers your personal data to third parties, such disclosure or transfer will only take place if it is in accordance with applicable data protection legislation. Hence, this might require your prior consent.

 

Transfer of your personal data to a third country (outside of EU/EEA)

NAKED does not transfer your personal data to third-countries outside of EU/EEA.

 

Storage of your personal data

NAKED processes your personal data for as long as it is necessary, including while we process your inquiry. Further storage can take place if it is deemed necessary for purposes of documentation. Information about your online behavior collected through cookies will be stored in a period of 30 days.

In some cases, we may store the data longer if necessary to comply with statutory requirements or to safeguard NAKED’s legal interests.

 

The use of cookies on the Website

When visiting the Website, you accept that NAKED uses cookies to improve your customer experience on the Website.

The definition of a cookie
A cookie is a text file that is placed on your hard disk by a webpage server. Cookies contain information that can later be read by a web server on the domain that issued the specific cookie to you; i.e. the Website remembers you, next time you visit it. Cookies cannot be used to run programs or send viruses to your computer.

The purposes of the use of cookies
The primary purpose of the use of cookies is for your settings and other information to be stored on your computer. Thus, you save time, as you do not have to submit the same information the next time you visit the website in question.

The information we collect by the use of the cookies is among other things the number of clicks you have made through the Website, keep track of the items you put into your shopping cart, if you have visited the Website previously, and to help us determine whether you came to the Website form a particular link or advertisement banner.

We use it to up our individual customer’s user experience and create a more personalized site. We use cookies for site functionalities, which allows you to navigate our site and use several features. Site analytics, which allows us to measure and analyze how our customers use our website, to improve the user experience. Customer preference, which means that your preferences (for instance language, account, and location) will be remembered. Targeting and advertising, which are used to deliver relevant and personalized adds to you.

Google Analytics
Through the use of Google Analytics, we also use cookies to track statistics about the use of the Website. For example, we get information about which browser our visitors use, which pages are visited most and how long our visitors stay on the website. Google collects the statistics and inserts the above-mentioned text file on your computer on behalf of NAKED. We use the information to give us an overview of how the Website is used, so we can continuously improve your user experience on the Website.

Removal of cookies
If you do not wish NAKED to collect and store the above-mentioned personal data about you, you can delete cookies in the settings from your internet browser. Note, however, that the method of rejecting cookies is different depending on which internet browser you are using. Select your internet browser below and then read how to delete cookies from your computer.
• How to delete and block cookies with Firefox
• How to delete and block cookies with Chrome
• How to delete and block cookies with Internet Explorer 7, 8 and 9.

 

Your rights as a data subject

NAKED has considered and implemented appropriate technical and organizational technical measures in order to protect your personal data and ensure your rights as a data subject.

As a data subject, you have the right of access to the personal data NAKED processes about you. Further, you have the right to rectification, erasure (the "right to be forgotten") or restriction of the personal data NAKED processes about you. You also have the right to object to the processing of your personal data.

Under specific circumstances, you have the right to data portability. Where processing is based on a consent or a contract with you and the processing is carried out by automated means, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format if technically possible, you have the right to transmit this personal data to a third party without hindrance from NAKED.

As a general rule, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if among other things automated decision-making and profiling is necessary for entering into, or performance of, a contract between you and NAKED.

If processing of your personal data is based on your consent, you may withdraw your consent at any time. Please note that this does not affect NAKED's processing of your personal data prior to the withdrawal of your consent.

The Danish Data Protection Agency has issued a guideline on the data subjects' rights. If you want to read more about your rights, please click here. Please note that the guideline is in Danish.

 

Changes to this Policy

This Policy will be updated on a regular basis and when necessary due to changes in applicable law. The Policy will always include information on the effective date of the most recent version. To the extent, the changes of the Policy are regarded as material and significant, you will be expressly informed hereof, for instance, on NAKED's website.

 

The effective date of the recent update of this Policy

July 10th, 2018

 

***

 

Consent text to the use of cookies

This website uses cookies to function, for traffic measurement purposes, and optimization of page content, as well with the purpose of targeting the marketing of our products to your needs. By using our website, and providing us with this consent, you agree to the use of the cookies for these purposes. You can read more about the cookies, including how to remove them, in our Policy.

Loading...