F.A.Q.


I have placed an order, but I have still not received an order confirmation?
- Please ensure that you have entered the correct e-mail address. The order confirmation is always sent to the e-mail address saved in your customer account, the same e-mail address you log in to your Naked customer account with. If this e-mail address is correct, please check whether the confirmation e-mail may have been filtered into your spam folder. If your cannot find your order in this overview and also haven't received a confirmation e-mail, please contact us asap.

Do you have stores besides the web shop?
- Yes, we have 2 stores located in central Copenhagen.

What about sales tax?
- All prices include sales tax and are valid for countries within the EU. If you're ordering from anywhere outside of the EU, we will deduct the sales tax from the online-price. During the ordering process you will be able to see the net price. You might face customs fees, which NAKEDCPH.COM cannot be held responsible for. These fees depend on the contents of the package as well as their value. Prices may vary.

Is credit card payment secure?
- Yes! When purchasing a product on NAKEDCPH.COM, your personal data and your credit card data is encrypted with a system called "Secure Socket Layer (SSL).

How long does delivery take?
- Denmark: 1-3 days, rest of the world: 3-5 days

Which countries does nakedcph.com ship to?
- Nakedcph.com ships worldwide.

Why is nakedcph.com in English?
- Due to the increasing interest from parties outside Denmark, we decided to relaunch nakedcph.com in English.

How do I change the currency?
- On the front page in the top right corner, you have the option to choose Country.
Once you have chosen country, the currency will automatically change to either Danish kroner (DKK), Euro (EUR), or US dollars (USD), depending on where in the world you are shopping from.

Why should I create an account with nakedcph.com?
- Your order will be processed much faster since your address and e-mail address will be filled out automatically. Also the possibility of misspelling is eliminated.

Do I get customer advantages by signing up for the newsletter?
- Yes, by doing so you will receive special offers, updates and invitations to events held by Naked.

Can I return a package myself?
- Yes. If you wish to return an item you can do so by either sending us a package or stopping by one of our stores with the package and your order confirmation. For postal returns please send to the address below:
Naked Aps,
Slagtehusgade 36, 1 sal
1715 Copenhagen V.
Denmark



Why has 1 or more items been removed from my cart?
- Sometimes we experience a high interest in specific products. It may occur that a product is sold out within minutes. Please note that a purchase is not final before the payment is completed. This means that another customer can buy the last item in stock even though you have it in your cart. We apologize for any inconvenience related to this matter.

Limited release information
- When purchasing "limited-release" products, please note that after you press the "Confirm" button, you only have 3 minutes to enter your credit-card details.
If you do not enter your credit-card details and proceed within 3 minutes, you will have to restart the procedure of purchase.
We recommend buying the product as fast as possible otherwise the product can be sold out in the meantime!